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Terms of ServiceLast Updated: January 28, 2024Front Desk Home Services, Inc. (“Company,” “Makase,” “us,” “we,” or “our”) welcomes you to our smart home concierge program.By clicking “I agree” or accessing or using OUR SERVICES, WEBSITE, APPLICATION(S), DASHBOARD, OR related materials OR TECHNOLOGY, (collectively, the “Services” or “Platform”) in any way you agree to these Terms of Service (the “TOS” or “Agreement”).The Services are intended for individual home owners (“Clients”) to organize and facilitate the management and maintenance of their primary or other homes and lifestyle, and to consolidate, simplify, and manage communications, service requests, interactions, and transactions between Clients and one or more vendors, service providers, or contractors (any of the foregoing, “Vendors”) who may be providing Clients products or services.Users (“you”) of the Services may include Clients or Vendors, and we may charge or deduct fees to either Clients or Vendors as described on our Platform for all or certain aspects of the Services. We will be transparent about our fees, and if you have any questions contact us.If you are entering into these TOS on behalf of a company or other legal entity as indicated in your log-in or registration information, you represent that you have the authority to bind such entity to these TOS and hereby do, in which case, “you” or “your” will refer to such entity as well as you as an individual.Company’s Services are evolving and expanding, but only available in certain areas supported by us as indicated on the Platform. Accordingly, Company may change these TOS from time to time at its sole discretion, and if Company makes any substantial changes, Company will use reasonable efforts to inform you by sending an email or text to the last address or number you provided to us and/or by posting notice of the change on the Platform. Any changes to these TOS will be effective upon the earlier of thirty (30) calendar days following our dispatch of an email notice to you or thirty (30) calendar days following our posting of notice of the change(s) on the Platform. These changes will be effective immediately for new users of the Services. Company may require you to provide consent to the updated TOS in a specified manner before further use of the Service is permitted. Otherwise, your continued use of the Service constitutes your acceptance of the changes. Please regularly check the TOS.THESE TOS ARE A LEGAL AGREEMENT BETWEEN YOU AND COMPANY, AND INCLUDE LIMITATIONS OF LIABILITIES AND REMEDIES, CLASS ACTION AND JURY TRIAL WAIVERS, AND OTHER PROVISIONS LIMITING YOUR RIGHTS. PLEASE READ CAREFULLY.1 - Right to Access and Use the Services.Company grants to you, a nontransferable, nonexclusive, worldwide limited right to access, use or benefit from the Services as made available by Company, subject to the other provisions of these TOS and Company’s documentation relating to the Services.You will be solely responsible for the devices (e.g., a computer, smart phone, or tablet) and ancillary resources and services (e.g., internet or telecommunications) needed to connect to, access, or otherwise use the Services.You will provide us information on your designated Vendors (or Clients) whom you desire we interact with to provide you the Services and to facilitate communications, transactions and other activities supported by the Services. You represent and warrant that you have the right to provide us such information for the purposes of the Services. You understand and agree that we are not responsible for any Client or Vendor, including their acts or omissions, but our Services are designed and intended to facilitate and consolidate products and services received or provided between Clients and Vendors. If there is an issue with a Client or Vendor, let us promptly know and we work to help resolve it. Our Services are intended to be the central contract and dashboard to assist you.If your use of the Services include an application from an app store or text or other messaging, the supplemental terms attached to these TOS apply to cover any requirements of the app store or applicable laws and regulations. Additionally, if we have any access to any of your accounts with a financial or other institution or entity, supplemental terms (and their terms) will apply as applicable. Other supplemental terms may apply in the future as our Services evolve and expand. Supplemental terms are hereby incorporated into these TOS, and you agree to be bound to and comply with such supplemental terms.2 - Usage Restrictions and Representations.You will not, directly or indirectly: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of the Services or any software, documentation or materials related to, or provided with, the Services (“Software”); (b) modify, translate, or create derivative works based on the Services or Software; (c) copy, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Services or Software; (d) use, access or otherwise exploit the Services to build or support, and/or assist a third party in building or supporting, products or services competitive to Company’s Services or Software; or (e) remove any proprietary notices or labels from the Services or Software.You will not knowingly or willfully access or use (or try to access or use) the Services in any manner that could damage, disable, overburden, impair or otherwise interfere with Company’s provision of the Services to other users. You will be responsible for maintaining the security of your equipment and resources and your account access passwords. You and Company agree to make every reasonable effort to prevent unauthorized third parties from accessing the Services. You will be liable for all of your acts and omissions and any acts or omissions by a third party under your credentials.3 - Ownership.Company owns or has rights to all intellectual property rights in and to the Services (including the Software and all derivatives or improvements thereof). All suggestions, enhancements requests, feedback, recommendations or other similar input (“Feedback”) provided by or on behalf of you relating to the Services will be owned by Company, and You hereby assign any rights you may have in or to the Services or such Feedback to Company, and agree to take all reasonable acts necessary to accomplish the foregoing ownership transfer. Any rights not expressly granted herein are reserved by Company.Except as otherwise provided this Agreement, you own any data, information or material originated by you that you submit in the course of using the Services (“Your Data”). Company has no ownership rights in or to Your Data. You will be solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to Your Data. You represent and warrant that you have the right and all consents necessary to provide and input Your Data into the Services and for Company to process and use Your Data as contemplated in these TOS. You agree that we may use Your Data to develop, improve, and train artificial intelligence and machine learning models and algorithms in connection with the Services and to improve and develop new services and offerings; we will use reasonable efforts to remove and cleanse any personal or sensitive information from such activities as required by law and generally accepted industry practices.4 - Fees and Payment.Company’s fees for the Services are as identified on the Platform or otherwise agreed in writing by you and us. Amounts or costs charged by Vendors to Clients may also be identified on the Platform, and Company will assist in managing and facilitating payment of such fees and costs as described on our Platform.Company may accept payment by a valid credit or debit card (Visa, MasterCard, or any other issuer accepted by Company), PayPal account, or other supported payment method (each a “Payment Method”). Your Payment Method agreement (e.g., with your card issuer, PayPal or other third party) governs your use of the designated Payment Method service, and you must refer to that agreement and not this TOS to determine your rights and liabilities relating thereto. By providing Company with your credit or debit card number or other Payment Method account and associated payment information, you agree that Company is authorized to immediately charge your account for all fees and charges due and payable and that no additional notice or consent is required. You agree to immediately notify Company of any change in your billing address or the credit or debit card or Payment Method account used for payment under this TOS. Company reserves the right at any time to change its prices and billing methods, either immediately upon posting or by e-mail delivery to you.All prices, fees and amounts due are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you are responsible for payment of all such taxes, levies or duties, except for the amounts we elect to collect from you and remit to the applicable taxing authority.If any fee is not paid in a timely manner, or Company is unable to process your payment using the information provided by you, Company reserves the right to revoke access to and use of the Services.The fees for Services will be billed until you cancel your account. You can cancel your account as described in our Platform and these Terms, including by contacting your Company Service concierge by the text or email you regularly use in connection with the Services (or support@makase.com). Company may automatically charge you for Services, unless you cancel. You acknowledge that fees and amounts may change from time to time.All fees and charges are nonrefundable and there are no refunds or credits, except as expressly provided otherwise or required by law. We are not responsible for any inadvertent typos or errors in Vendor fees or costs, but will use reasonable efforts to amicably address any issues between Clients and Vendors relating thereto.5 - Term and Termination.These TOS will continue to apply until terminated by either you or Company as set forth below.If you want to terminate, you may do so by (i) notifying Company at any time at the following email address support@makase.com; and/or (ii) closing your account for the Services, in accordance with Company’s policies and/or procedures in the Platform.Company may at any time terminate if (i) you have breached any provision of these TOS (or have acted in a manner that clearly shows you do not intend to, or are unable to, comply with these TOS); (ii) Company is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); (iii) the provision of the Services to you by Company is, in Company’s opinion, no longer commercially viable; or (iv) Company has elected to discontinue the applicable Services relating to you (or any part thereof). We will refund any prepaid fees you paid us for Services not provided if we termination under clauses (ii)-(iv).Upon any termination, Your right to access and use the Services will terminate. Notwithstanding the foregoing, for up to 30 days following termination, Company will use commercially reasonable efforts to permit You to access the Services solely to the extent necessary for You to retrieve a file of Your Data then in Company’s possession or control. You acknowledges and agrees that Company has no obligation to retain Your Data and that Company may irretrievably delete and destroy You Data after 30 days following the termination of the TOS.6 - Representations, Disclaimer of Warranties, Indemnities.Each party represents and warrants to the other party that it has the power and authority to enter into these TOS. Company warrants to you that it will use commercially reasonable efforts to (a) perform the Services substantially in accordance with its documentation under normal use; and (b) provide the Services in a manner consistent with generally accepted industry standards.For breach of the express warranty set forth above, your exclusive remedy will be the re-performance of the deficient Services. If Company cannot or does not re-perform such deficient Services as warranted and the deficiency is material, you will be entitled to recover a pro-rata portion of the fees paid to Company for such deficient Services for up to the three (3) months (or the period in which the Services were deficient, if shorter) and such refund will be Company’s entire liability. There are no warranties provided by Company for any Vendor products or services, but Vendors may provide warranties directly to Clients independently of Company and these TOS.Company will defend, indemnify and hold you harmless against any loss, damage or costs (including reasonable attorneys’ fees) incurred in connection with claims, demands, suits, or proceedings (“Claims”) made or brought against you by a third party alleging that the use of the Services (but not Your Data) as contemplated hereunder infringes the intellectual property rights of a third party; provided, that you (a) promptly give written notice of the Claim to Company; (b) give Company sole control of the defense and settlement of the Claim (provided that Company may not settle or defend any Claim unless it unconditionally releases you of all liability); and (c) provides to Company, at Company’s cost, all reasonable assistance.You will defend, indemnify and hold Company and its officers, employees, affiliates, successors, or assigns harmless against any loss, damage or costs (including reasonable attorneys’ fees) incurred in connection with Claims made or brought against us or such indemnitees relating to Your Data, your use of the Services, your decision or request to receive or provide any Vendor product or service (or chargebacks, refunds or other claims relating thereto not caused by Company’s misconduct), breach of this Agreement, that any Vendor product or service is defective or does not comply with applicable requirements, laws, or regulations, or personal injury, death, or property damage, unless arising from Company’s willful misconduct.EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH HEREIN AND TO THE EXTENT PERMITTED BY LAW, COMPANY HEREBY DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES WITH REGARD TO THE SERVICES (INCLUDING SOFTWARE) AND ANY VENDOR OR VENDOR PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND QUALITY. HOWEVER, THIS DOES NOT IMPACT ANY WARRANTIES PROVIDED BY VENDORS DIRECTLY TO CLIENTS.7 - Limitation of Liability and Limited Release.TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR, INACCURACY, OR UNAVAILABILITY OF ANY ASPECT OF THE SERVICES OR COST OF PROCUREMENT OF SUBSTITUTES; (B) FOR VENDOR PRODUCTS OR SERVICES, CLIENT PAYMENT OBLIGATIONS, OR PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE CAUSED BY CLIENTS OR VENDORS OR THEIR REPRESENTATIVES, (C) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, OPPORTUNITIES, SAVINGS, OR INVESTMENTS; (D) FOR ANY MATTER BEYOND IT’S REASONABLE CONTROL, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS OR LIABILITIES TO YOU, EXCEED THE FEES PAID BY YOU TO COMPANY IN THE PRECEEDING 6 MONTHS OR ONE THOUSAND DOLLARS, WHICHEVER IS GREATER.You hereby waive and release Company and its officers, employees, and affiliates from any liability caused by other users or third parties, including a Client’s Vendors or a Vendors’ Client or that is disclaimed above, unless arising solely from Company’s willful misconduct. If you are a California resident, you hereby waive California Civil Code Section 1542, which states, “A general release does not extend to claims which the creditor does not know or

Last Updated/Effective Date: January 28, 2024Front Desk Home Services, Inc. (“Company,” “Makase,” “we,” “us,” or “our”) respects your privacy.This Privacy Notice describes the processing of Personal Information (defined below) that is provided, collected, or shared in connection with our relationship with you, including through this website (“Site”) or that is otherwise provided to, or collected by, us in connection with our service, platform, dashboard, and other products and services we offer (our “Services”), including when you apply for employment with us or sign up for our concierge Services.Personal Information We Collect
We may collect a range of Personal Information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.The types of Personal Information we collect may include:Contact and Demographic Information – If you submit an inquiry, sign up to receive newsletters, join the waitlist for any of our services, or provide information on our Site, we may collect certain contact and demographic information. This may include your first name, last name, email address, occupation, industry, and residence.
Location Data – While navigating our Site, your mobile device or browser may share your location data, both through WiFi and GPS. We will collect this information based on the settings of your phone and browser.
Usage Information – When you use our Site, our servers may automatically record information, including your Internet Protocol address (IP Address), browser type, referring URLs (e.g., the site you visited before coming to our Site), domain names associated with your internet service provider, information on your interaction with the Site, and other such information.
Employment Information – If you apply for employment with us, we will collect Personal Information related to your potential employment, including your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.
Communication Information – We may collect audio, electronic, or visual information, any data in any files uploaded, emailed or otherwise provided by you; the contents of your communications with us whether via e-mail, via the contact us/inquiry pages, social media, telephone or otherwise, and inferences we may make from other Personal Information we collect.
Business Information – We receive from our business partners in connection with provision or use of the Services or in connection with services provided by our business partners or third party vendors or users.How We Collect Your Personal Information
We May Collect Your Personal Information Directly From You – For example, if you sign up for our newsletter, enter information on the Site, or request information from us.
Through Online Tracking Technologies – We and our service providers may use cookies, device identifiers, and similar technologies such as pixels, web beacons, and local storage to collect usage and browser information about how you use the Site. We process the information collected through such technologies, which may include or be combined with Personal Information, to help operate certain features of the Site, to enhance your experience through personalization, and to help us better understand the features of the Site that you and other users are most interested in.
Upon your first visit to the Site, you will be given the option to choose your cookie preferences. Additionally, most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of the Site may not be available, or some functionality may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings.Some of our service providers or plug-ins may use cookies or other methods to gather information regarding your use of the Site and may combine the information in these cookies with any Personal Information about you that they may have. The use of such tracking information by a third party depends on the privacy notice of that third party. We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.We may use Google Ads and other social media platforms (such as Facebook and Instagram) to serve ads across various websites. Google uses Cookies to collect data about your visits to the Site to generate targeted advertisements to you on other websites that you visit. To opt-out of this type of advertising by Google, to customize your ad preferences, or to limit Google’s collection or use of such data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting-out of targeted advertising does not opt you out of all ads, just those targeted to you.Through Analytics – We may use Google Analytics to collect and process information about your use of the Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Site. To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses information from sites or apps that use our services.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.
We May Also Collect Personal Information From Third Parties – For example, we may receive certain Personal Information from our business partners through providing our Services.How We Use Personal Information
To the extent permitted by applicable law, we may use Personal Information to:operate the Site or Services and provide support to our business functions;
determine whether we are able to provide our services to you;
fulfill requests, such as to create an account or complete or schedule transactions;
protect against criminal activity, claims and other liabilities;
send you information about products, services, and promotions;
support and personalize the Site and our advertising efforts;
protect the security and integrity of the Site;
provide customer support;
the extent required for benchmarking, data analysis, audits, developing new products, enhancing the Site, facilitating product, software and applications development, improving the Site or our services, conducting research, analysis, studies or surveys, identifying usage trends, as well as for other analytics purposes;
meet our contractual requirements;
comply with applicable legal or regulatory requirements and our policies;
market, advertise, and provide the Site and our services; and
the extent necessary for any other lawful purpose for which the Personal Information is collected.
If you are applying for employment with us, we also use Personal Information to process your job application, to verify the information you have provided in your application, conduct interviews, perform background and reference checks, to communicate with you and answer your questions, to confirm your eligibility for employment, and improve our recruiting processes. We may also save your Personal Information for future employment opportunities with us.Disclosure of Personal Information
We may disclose your Personal Information in the following circumstances:To Service Providers – When we hire a service provider to help operate the Site or provide the Services, we may give access to Personal Information as necessary to perform the service for This may include service providers that operate our Site, send our communications, or run our promotions.
For Legal Obligation or Safety Reasons – When we have a good faith belief that access, use, preservation or disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of our terms and conditions (http://www.makase.com/terms-and-conditions), (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Standd, its users, or the public against harm.
In the Case of a Merger or Sale – If and when we are involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal Information may be transferred along with the business. Where legally required, we will give you notice prior to such disclosure.
To Business Partners – We may share Personal Information with business partners or third parties. These partners and affiliates may use your Personal Information to, among other things, send you information or contact you about their services and products.How Long Do We Keep Your Personal Information
We will retain each category of your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Notice, unless otherwise required by applicable laws. Criteria we will use to determine how long we will retain your Personal Information include whether we need your Personal Information to provide you with our Services you have requested; we continue to have a relationship with you; you have requested information or Services from us; we have a legal right or obligation to continue to retain your Personal Information; we have an obligation to a third party that involves your Personal Information; our retention or recordkeeping policies and obligations dictate that we retain your Personal Information; we have an interest in providing you with Personal Information about our Services; or we have another business purpose for retaining your Personal Information.How We Protect Your Personal Information
We use commercially reasonable efforts to protect the confidentiality and security of Personal Information. However, despite these efforts to store Personal Information in a secure environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems.Marketing Communications
To opt-out of marketing communications please email us at support@makse.com or by following the instructions included in the email or text correspondence. Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you withdraw your consent or object to processing, or if you choose not to provide certain Personal Information, we may be unable to provide some or all of our services to you.California Privacy Rights
Under California Civil Code Section 1798.83, individual customers who reside in California and who have an existing business relationship with us may request information about our disclosure of certain categories of Personal Information to third parties for the third parties’ direct marketing purposes, if any. To make such a request, please email us at support@makase.com. Please be aware that not all information sharing is covered by these California privacy rights requirements and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.International Use of the Site
This Site is hosted in the United States. If you are visiting this Site from outside of the United States, please note that by providing your Personal Information it is being transferred to, stored, collected, or processed in the United States, where our data center and servers are located and operated.Children’s Privacy
We do not knowingly collect or solicit any Personal Information from children under the age of 13 without verified written parental consent. In the event that we learn that we have collected Personal Information from a child, we will promptly take steps to delete that information. If you are a parent or legal guardian and think your child has given us their Personal Information, you can email us at support@makase.com.Links to Third-Party Websites
We are not responsible for the practices employed by any websites or services linked to or from the Site, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing Personal Information to third parties, since any Personal Information disclosed will be subject to the applicable third party’s Privacy Notice.Changes to this Privacy Notice
Please note that we may modify or update this Privacy Notice from time to time, so please review it periodically. We may provide you with an updated Privacy Notice if material changes are made. Unless otherwise indicated, any changes to this Privacy Notice will apply immediately upon posting to the Site.Contact Us
If you have any questions about our practices or this Privacy Notice, please contact us at support@makase.com.